Terms and Conditions

Terms and conditions

The language used by the company will be Spanish. Spanish.

To access the purchase platform and to run and manage orders, you can use a username and password and fill out the order form.

In any case, the customer will be solely responsible for the use of his username and password by all the individuals who were able to meet them. All customer orders received, after identification and authentication, through the user and password, will be considered valid and will be binding for the user. Prices are VAT included. The language used by the company will be Spanish.

To perform an order, you must do the following:

  1. Select product and / or products and add them to your cart.
  2. Specify the desired quantity for each product.
  3. Click "End of Order" or "Continue shopping”
  4. If you choose "Final Order" fill out the required information.
  5. End by clicking on "Buy Now”


Payment procedure
Payment will be made through the following means:

  • PayPal: a system that allows payment with an email account linked to a bank account.
  • PayPal: a system that allows payment by credit card through the paypal system.
  • Bank transfer: allows bank transfer to EMPRESA

Under no circumstances will there be an additional price for the product (s), service (s), depending on the selected payment system.

By entering bank data you confirm that the user is the holder of the data and the account to which the purchase amount is charged.

Delivery procedure
The company warrants to ship the goods within a maximum of 48 hours.

Product Warranty
New products supplied by SPA SCOOBY have the manufacturer's direct legal guarantee, these will respond to you in case of manufacturing defect.

The rest of the products supplied by SPA SCOOBY will have the warranty established by law for each case.

Replacements or refunds
Any defect or deterioration that may be noted in the goods being transported must be declared and denounced to the carrier by transcribing it in the transport document of the goods.
IN ANY CASE IN WHICH THE DAMAGES OR LOSS OF SENDED PRODUCTS ARE NOT REPORTED OR REPRESENTED IN THE SHIPMENT DOCUMENTS OF GOODS, THE CLAIMS WILL NOT BE ACCEPTED. THE PRODUCTS MUST BE RETURNED IN THEIR PACKAGING AND ORIGINAL PACKAGING. IN ANY OTHER CASE, THE RETURN OF PRODUCTS WILL NOT BE ACCEPTED. ALWAYS THE RETURN COSTS WILL BE CARRIED OUT BY THE CUSTOMER.

There are forms of complaint available to the consumer and the user. If needed, you can request them at tienda@scoobymedina.org
In the event of a complaint or refusal of the goods, prior to the return of the goods, you must ask for permission to the Company, in writing, to the following email: tienda@scoobymedina.org within a maximum period of 14 days, starting from the date which you have purchased with the following data:

Sig./Soc. ............................................................................. (i), address .......................................... (ii) , n ......, City ............ (Prov) .......... Country ..................... Tel ................................. e-mail ........................................... I inform you that I must give up the purchase of the following items:
.................................................. ....... (iii) purchased with date ............................... (iv) and received with the date ............ ............................................. (v), with invoice number .................................... (vi)
For the following reason .............................................................................................................................................. (vii).
To that end, I request the refund of the amount paid as price to the following account number:
...................................................................................... (viii)

  1. Name and Surname.
  2. Address provided at time of purchase
  3. Item Description.
  4. Purchase Date
  5. Date of receipt.
  6. Invoice number.
  7. Reason for renunciation
  8. Account Number


Laws and regulations governing matter:

Royal Legislative Decree No. 1/2007 of November 16, approving the revised text of the General Law on Consumers and Users Protection and other complementary laws.

Article 103 Exceptions to the right of withdrawal..
The right of withdrawal shall not apply to contracts relating to:

  1. the provision of services once the service has been fully executed when execution has commenced, with the express consent of the consumer and the user and the acknowledgment on their part that is aware that once the contract has been Fully executed by the employer, he has lost his right of withdrawal.
  2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer can not control and may occur during the withdrawal period.
  3. The supply of goods made according to specific consumer and user requirements or clearly customized.
  4. The supply of goods that may deteriorate or expire rapidly.
  5. The supply of sealed products which are unsuitable for being returned for health or hygiene reasons and which have been dismantled after delivery.
  6. The supply of goods that after delivery and taking into account their nature have been mixed indissolubly with other goods.
  7. The supply of alcoholic beverages whose price was agreed upon the signing of the sales contract and which can not be delivered within 30 days, and whose actual value depends on market fluctuations that the employer can not control.
  8. Contracts where the consumer and the user have expressly requested an agent or technician to visit for repairs or urgent maintenance operations; If, during this visit, the employer provides additional services specifically required by the consumer or goods other than the spare parts needed to perform maintenance or repair, the right of withdrawal must be applied to such services or additional goods.
  9. Provision of sealed audio or video recordings or sealed computer programs that have been dismantled by the consumer and the user after delivery.
  10. The provision of daily newspapers, periodicals or journals, with the exception of the subscription contracts for the supply of such publications.
  11. Contracts concluded through public auctions.
  12. The provision of accommodation services for purposes other than accommodation, transport of goods, vehicle rental, food or related services, if the contracts provide for a particular date or period of execution.
  13. The provision of digital content that is not provided on a material medium when execution is initiated with the express consent of the consumer and the user, with the awareness that the right of withdrawal is lost.